Shipping within London (M25) Area

  • Free Shipping: Orders over £400 within the London (M25) area are eligible for free shipping.
  • Delivery Time: Orders are typically received within 5 working days, unless the item is on back-order.
  • Delivery Scheduling: After payment, we will contact you to arrange a suitable delivery time.
  • Order Process: To view delivery costs for orders under £400, add products to your cart and enter your shipping address.
  • Delivery Method: We use our own drivers for deliveries within London (M25) to ensure the safe arrival of our products.
  • Assistance Required: Our drivers require assistance on-site for unloading, as they are alone and pre-loaded at our warehouse.

Orders Outside the M25

  • External Shipping Network: For orders outside of the M25, we use an external shipping network. They will contact you to book a delivery time.
  • Extra Economy Shipping: This option is available for all areas except Northern Ireland and Scotland.
  • Local Depot Pickup: In some cases, due to the lack of suitable delivery vans, you may need to pick up your order from the local depot.

Delivery Details

  • Delivery Hours: Deliveries occur between 8 am and 5 pm from Monday to Friday. Deliveries can be delayed up to 8 pm due to traffic.
  • Notification: We provide an hour or two notice on the day of delivery, but cannot guarantee a specific time or offer a strict timeslot.

Handling and Liability

  • Product Weight: Our products range from 10kg to 280kg, and unloading may require multiple people depending on size and weight.
  • Liability: We do not accept liability for any damages during the unloading process, as organizing this process is the customer's responsibility.

Missed Deliveries

  • No-Show Policy: If the customer is not present at the delivery appointment, we will attempt contact via phone, text, and voicemail before our driver leaves.
  • Product Return: If no contact is made, the product will be returned to our warehouse.