Warranty Terms & Conditions

At Saris-Extensions, we take pride in offering top-quality skylights designed to enhance your living spaces with natural light and aesthetic appeal. We stand by the durability and performance of our products, which is why we provide comprehensive warranty coverage for each skylight type.

Fixed Frameless Skylights

Enjoy unobstructed natural light with our fixed frameless skylights. We offer a remarkable 20-year warranty on the seal of these skylights. 

Frameless Walk-On Skylights

Our frameless walk-on skylights blend function and style. We provide a 20-year warranty on the seal. Trust in the seal's integrity for 20 years from the date of purchase.

Electric Opening Skylights

Embrace convenience and fresh air. 1-year motor warranty, 10-year frame warranty, and 20-year seal warranty. Comprehensive coverage for motor, frame, and seal.

skylight installation process with special equipment
Fixed Framed Skylights

Experience natural light and structural integrity. 10-year warranty on the frame, plus an additional 20-year warranty on the seal. Dual warranty coverage for frame and seal protection.

Fixed Framed Walk-On Skylights

Durable and sophisticated walk-on skylights. 10-year warranty on the frame, along with a 20-year warranty on the seal. Extended warranty coverage for frame and seal durability.

Electric Skylight Blinds

Enhance your skylight experience with electric blinds. 2-year warranty for smooth operation and longevity.

Warranty Period

The warranty period commences on the date of supply and covers manufacturing defects and issues related to the specified components. Our warranty does not cover damage caused by improper installation, accidents, misuse, or natural disasters.

Warranty Service

Should a product defect arise within the warranty period that is covered under this warranty, the Company will, at its discretion, either repair the defective product or, if repair is not feasible, replace the defective component or product at no additional charge. This includes charges related to delivery and/or installation if these services were included in the original order. The replacement or repair of components under this warranty does not extend the original warranty term.

Warranty Claims

Warranty claims must be submitted promptly upon discovery of the defect. To initiate a claim, customers should contact our Customer Service Department to obtain a warranty claim form, which must be returned alongside proof of purchase. Upon validation of the claim form, a technician will be dispatched to assess the claim. The Company will cover all reasonable mainland United Kingdom travel expenses for this purpose. If no defect is identified, the cost of the technician's time and travel will be charged at the current daily rate.

Limitation of Liability

Under no circumstances will the Company’s liability exceed the purchase price of the product, not to exceed the product’s current list price, excluding taxes and handling fees.

Saris-Extensions shall not be responsible for repairs, replacements, or refunds for any such instances:

Exclusions from Warranty Coverage

Safe Handling, Transportation, and Storage Guidelines

Our insulated glass units are guaranteed not to experience significant visibility obstruction from fogging or internal film formation, due to seal failure from material or workmanship defects.

The warranty will be void if the rooflight is not installed in strict accordance with the Saris Extensions Installation and Maintenance Manual, or if it is fixed to an upstand that does not comply with the minimum projection requirements specified in BS6299:2003.

For warranty claims or inquiries, please don't hesitate to contact our customer support team at info@saris-extensions.co.uk.

We are dedicated to ensuring your satisfaction and the lasting performance of our skylights.

skylight installation process